I think being nice is overrated ;-) But good job.

Bully for you not taking the crap from others. I too get like that at work sometimes, and I want to rip a customers face off... but then I just go, what if I were in their place? So yeah Bully for you!

What The Fuck, a bomb threat???
By the way, where are you recording? Cause this isn't your normal background lol. Were you saying you were recording in the office or you went to the office? And I'm glad you found a way to deal with the people who keep calling.