Costumer service. Has the meaning changed?

Jun 07, 2008 - 14:35 PM PST

As we all know the economy is, well, horrible and the retail industry is struggling. Working in two retail stores myself, and i witness the changes first hand everyday. I found out today that customers are now bargaining in retail chain stores and are winning! Is the economy so bad that big chain stores are accepting what ever price they can get?! I remember when I was younger, when people didn't return items once they were bought, and in the few stores when one was able to return merchandise, it was very few condition under which one could and they were followed very closely. Now the stores have so few customers that they do whatever they can to make the customers happy even if it means taking back an item that is not in acceptable condition for re-sale. I don't really feel like getting "political", but i guess to it's safe to say that plan of his is not quite working out yet, but of course to be fair we have to see how we are doing this time nexy year...